Help center
Frequently asked questions
Quick answers about ordering, delivery, payment and returns.
Orders
01How do I place an order?
Pick a product, choose its color and size, then buy it right away or add it to your cart and check out when you're ready. You can also order by sending us a message on WhatsApp.
02Do I need an account to order?
No, you can check out as a guest. With an account it's easier to keep track of your orders and check out faster next time.
03How can I track my order?
Tap Track Order at the top of the page and enter your order number to see where your parcel is.
04Can I change or cancel my order?
Yes, as long as it hasn't been shipped. Call us or message us on WhatsApp with your order number and we'll sort it out.
05Are your products genuine?
Yes. Every seller on MacroMall is verified, so you get genuine products from trusted brands.
Delivery
06Where do you deliver?
Everywhere in Bangladesh: Dhaka and every district across the country.
07How long does delivery take?
Standard delivery takes 3–5 business days and Express takes 1–2 business days. You choose the speed at checkout.
08How much does delivery cost?
It depends on the delivery speed you choose, and you'll see the exact charge at checkout before you place your order. Standard delivery is free on larger orders.
Payment
09How can I pay?
Pay in cash when your parcel arrives with Cash on Delivery, or pay online at checkout with a Visa, Mastercard or Amex card.
10Do I pay anything upfront with Cash on Delivery?
No. With Cash on Delivery you pay the courier in cash only when your parcel arrives.
Returns & exchanges
11What is your return policy?
Every order comes with free returns within 30 days. If something isn't right, return or exchange it without the hassle.
12How do I return an item?
Call us or message us on WhatsApp with your order number and we'll walk you through the next steps.